M&P Property Management (Newport) Ltd, trading as The Investment Agency (company number 13055762), is a member of the Property Redress Scheme, membership number PRS028385. If you are unhappy with our service, please tell us so we can put it right.
How to complain
Email info@mandppropertymanagement.co.uk, write to 1 Foxes Lane, Oakdale Business Park, Blackwood, NP12 4AB or call 01495 781985. Please include your name, the property address, what went wrong and what you would like us to do. Someone can complain on your behalf with your written permission.
What happens next
1. We acknowledge your complaint in writing within 3 working days.
2. Our Complaints Manager investigates and sends you a full written response within 15 working days.
3. If you remain unhappy, write to us within 14 days to request a review by our Managing Director, Gregg Williams. You will receive our final written response within 15 working days.
If we need more time, we will tell you why and give you a new date. We will always issue our final response within 8 weeks of your written complaint.
Property Redress Scheme
If you remain unhappy after our final response, or 8 weeks have passed without one, you can refer your complaint to the Property Redress Scheme free of charge, normally within 12 months of our final response.
Property Redress Scheme, 7th Floor Corn Exchange, 55 Mark Lane, London, EC3R 7NE · 0333 321 9418 · www.theprs.co.uk · Our membership number: PRS028385
Our commitments
We make reasonable adjustments for anyone who needs help making a complaint. We keep a record of every complaint for at least 6 years and review this procedure every year. Last reviewed October 2026.